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Returns Policy

Love it or your money back.

We hope you love our products, but understand that they may not be suitable for everyone.

You may return your product (if purchased from this store) within 30 days of ship date for a refund. Please contact us at to arrange.

Full and sale price items returned within 30 days from the ship date on your invoice will be credited with the amount paid to the original method of payment. After 30 days, product is not eligible for return credit.

Please note original shipping charges are not refundable.


We will supply you with a prepaid postage bag to return. Please allow 5 -7 business days for processing. Save the postage receipt for your records. Only merchandise received at our returns address can be credited.

Making a Return to a Stockist

If you purchased a VIVA VOCE product from one of our stockists, you will need to abide by the returns policy of that stockist

What if my order is incorrect or product arrives damaged?

If you're exchanging an item because of a mistake on the part of or because of quality issues, we will send a replacement item to you or issue a refund. Please contact us at to arrange. The replacement order will be sent via standard Australia Post service. Availability of replacement items is not guaranteed. You will receive an e-mail notification upon the completion of exchange processing.